Cancellation Policy

The Golf Lab - Cancellation & Rescheduling Policy

1. Policy Overview:
At The Golf Lab, our mission is to provide an exceptional experience for all golfers. To ensure fairness and availability for everyone, we maintain a 12-hour cancellation policy for all simulator bookings.

2. Cancellation Window:
All reservations must be canceled at least 12 hours prior to the scheduled start time to avoid cancellation fees.

3. How to Cancel:

  • Online Reservations: Cancel through our booking system at https://thegolflab.club

  • Phone Reservations: Call us at 256-425-7396.

  • In-Person Reservations: Visit us at 5000 Whitesburg Dr. Suite 190-194, Huntsville, AL 35802 to cancel.

4. Cancellation Fees:

  • 12+ hours in advance: No cancellation fee.

  • Less than 12 hours in advance: 50% of the booking fee will be charged.

  • No-Shows: Full booking fee will be charged.

5. Refund Policy:

  • 12+ hours in advance: Full refund issued.

  • Less than 12 hours in advance: 50% refund of the booking fee.

  • No-shows: No refund will be provided.

6. Rescheduling Policy:

  • 12+ hours before start time: Reschedule at no cost.

  • Less than 12 hours: Treated as a cancellation; fees apply as outlined above.

7. Exceptional Circumstances:

We understand that life happens. In the event of an emergency or special circumstance, please call 256-425-7396 to speak with management. We’ll evaluate on a case-by-case basis.

8. Contact Information:

We appreciate your understanding and cooperation as we work to maintain a fair and enjoyable experience for all. Thank you for choosing The Golf Lab - where your game gets better, one swing at a time.